Crabtree receives prestigious quality accreditation
Following an extensive inspection by external auditors, we have recently been awarded the international ISO 9001 2015 quality accreditation.
This achievement is evidence of our on-going commitment to providing our customers with the highest possible standard of products, service, advice and support.
The accreditation is assessed and awarded on an organisation’s ability to demonstrate consistent products and services that meet customer and regulatory requirements.
Following this award, we’re pleased to share a few new customer care initiatives that have been developed to improve our quality assurance process and the packaging we use when delivering components.
Customers of Crabtree will already be aware of and will have benefited from the rigorous inspection programme that we have in place, for the vast range of parts we produce.
This service has now been enhanced by the creation of the Quality Assurance Area within our factory. In this location we ensure that every individually manufactured part is given a final check a highly qualified inspection engineer to ensure it is within the required specification. Only when this is confirmed are parts then authorised for dispatch or passed to our stores department.
Dispatch of components
We’re extremely proud of our ability to offer same day shipping of up to 50% of our spares orders directly from stock. This is quite an achievement considering that we can supply parts to equipment which is over 35-years-old.
To provide greater assurances that the parts we supply are delivered to our clients in the same high-quality condition as when they leave, we have recently invested in a new packaging system.
Central to this is a new specialist machine which helps us better secure and protect parts during their transit to our worldwide customer base. This process is also more environmentally friendly, as it greatly reduces the amount of timber we use in the dispatch process.
Contact us to find out more about the quality service and support we offer to customers.